Colleagues talking through an issue together at a laptop

Managed IT & Support

Google Cloud & Workspace
managed services.Expert support, 24/7 coverage, and a named account manager.

Suitebriar’s managed support plans give your IT team instant access to Workspace and Google Cloud engineers. We deliver Tier-1 through Tier-3 support, escalation management, admin training, usage reviews, and proactive optimization.

Talk about a support plan What Google covers, what we cover

What are Google Cloud managed services?

A Google Cloud managed service provider runs day-to-day support for your Google Workspace and Google Cloud: your users and admins come to it first, it fixes what it can, and it takes platform issues to Google support when Google has to act.

That's how Google's own partner model works. Partners in Google Cloud's Partner-led Support triage and troubleshoot first and file cases with Google Cloud Support for platform issues. A Google Workspace reseller handles account, access, domain and billing questions, and opens Google support cases for you once you've given it permission to access your account. Suitebriar is an authorized Google Workspace reseller with a direct escalation line to senior members of Google support.

A colleague helping a coworker with something on her laptop at a shared desk

Plan features

Named Technical Account Manager

A dedicated cloud expert who works ahead of problems: spotting issues before they affect you, running demonstrations and admin training, and reviewing your usage and consumption.

24/7 coverage for critical issues

Break/fix support from a U.S.-based team of certified Google Workspace and Google Cloud specialists, by phone, by email or through the Help button on our site.

Admin console support

Help with users, groups, settings and security in the Google Workspace Admin console, and admin training so your own team can do more of it.

Workspace and GCP guidance

Advice across Google Workspace and the whole Google Cloud platform from engineers who keep building their technical knowledge, so you adopt and use each service well.

Cloud roadmap and feature updates

Product roadmap overviews, so you know what Google is adding to Workspace and Google Cloud and what it means for your setup.

License management and reporting

Licenses bought and changed through us as your Google Workspace reseller, with usage and adoption reporting in the Suitebriar Client Portal.

An IT manager smiling as he works at his laptop

How Santa Cruz Bicycles uses Suitebriar as its Google partner

Santa Cruz Bicycles has run on Google since adopting G Suite in 2008. When Google Workspace brought new editions and licensing, IT Manager Kevin Clark turned to Suitebriar for guidance, starting with a licensing assessment, then help getting more from groups, Google Meet and Google Apps Manager (GAM). When a new HR platform meant replacing the company news feed, Kevin consulted Suitebriar's Customer Success expert, and Suitebriar went on to build the company's LumApps employee community, ready on day one of its new HR platform, and has kept refining the feed and its integration since.

Read the story

2008on Google, since adopting G Suite

Day onenews feed ready at the HR platform launch

“If we're talking about the importance of Google within our business and the benefit of having reliable and informative support, I'd say it's absolutely essential.”

Kevin ClarkIT Manager, Santa Cruz Bicycles

What Google covers, what we cover

You can take Google Workspace and Google Cloud support straight from Google. With a partner, the partner is your first stop and Google is the backline.

Compare	Suitebriar	Google support on its own
Who you contact	A U.S.-based team of certified Workspace and Google Cloud specialists, who take platform issues to Google	Google Cloud Customer Care or Google Workspace support
Support tiers	Tier-1 through Tier-3 support and escalation management	Basic for every Google Cloud customer (documentation, community and billing support); paid Standard, Enhanced and Premium add 1:1 technical support
Named contact	A named Technical Account Manager	A Technical Account Manager with Google Cloud Premium Support
Licenses and billing	Handled by us as your reseller: licenses, payment methods and added services	Bought directly from Google and managed by your own admins
Beyond fixes	Admin training, usage reviews, roadmap overviews and proactive optimization	Documentation and Active Assist recommendations with Basic; more with paid plans

Compare	Google support on its own	Suitebriar
Who you contact	Google Cloud Customer Care or Google Workspace support	A U.S.-based team of certified Workspace and Google Cloud specialists, who take platform issues to Google
Support tiers	Basic for every Google Cloud customer (documentation, community and billing support); paid Standard, Enhanced and Premium add 1:1 technical support	Tier-1 through Tier-3 support and escalation management
Named contact	A Technical Account Manager with Google Cloud Premium Support	A named Technical Account Manager
Licenses and billing	Bought directly from Google and managed by your own admins	Handled by us as your reseller: licenses, payment methods and added services
Beyond fixes	Documentation and Active Assist recommendations with Basic; more with paid plans	Admin training, usage reviews, roadmap overviews and proactive optimization

Support plans

Technical Support

Break/fix help from certified Workspace and Google Cloud specialists, most issues resolved quickly and often in a single interaction, with escalation to Google when an issue can't be resolved in-house.

Customer Success

A dedicated Customer Success Manager who aligns Google's feature set to your goals, helps you carry out your cloud strategy, runs tailored onboarding to drive adoption, and checks you're getting a return on the investment.

Premium Customer Success & Support

Both together: dedicated account management, cloud strategy and consultancy, and training, plus premium SLA terms, a security audit and the Suitebriar Client Portal.

How a support request is handled

Contact the help deskBy phone, by email or through the Help button on our site, and reach a U.S.-based team of certified Workspace and Google Cloud specialists.
Most issues resolved quicklyOur specialists resolve most Google Workspace and Google Cloud issues quickly, often in a single interaction.
Escalated to Google when neededIssues we can't resolve in-house go up our direct escalation line to senior members of Google support. For Workspace cases we file on your behalf, Google asks that you've given us permission to access your account.
Reviewed with your account managerYour Technical Account Manager reviews usage and consumption with you, gives roadmap overviews, and looks for issues before they affect you.

Talk about a support plan

A video call between two colleagues on a laptop at a desk

Managed services FAQ

What IT leads ask before handing Google Workspace and Google Cloud support to a partner.

Need help today?

Tell us what you run on Google, how many people use it and where support falls short now, and we'll talk through a plan.

(888) 545-3685 Talk about a support plan

Is support really 24/7?

Yes. Our certified Google Workspace and Google Cloud support specialists are available 24 hours a day, 7 days a week for break/fix support and technical help.

How is this different from Google's own support?

Google's support starts with Basic for every Google Cloud customer, which covers documentation, community support and billing; 1:1 technical support comes with its paid Standard, Enhanced and Premium plans. With a partner, you contact the partner first, and the partner takes platform issues to Google. We add a named Technical Account Manager, admin training and usage reviews, and a direct escalation line to senior members of Google support.

Do your Google Cloud Platform managed services cover GCP as well as Workspace?

Yes. The plans include Workspace and GCP guidance, and our support specialists are certified in both Google Workspace and Google Cloud. GCP managed services cover advice across the whole Google Cloud platform as well as break/fix support.

Do you offer cloud migration and management services together?

Yes. A migration is a project of its own, covered on our Google Workspace migration and Google Cloud migration pages, and a support plan can pick up once you're running.

Can you manage our Google Workspace licenses?

Yes, if you buy Google Workspace through Suitebriar: as your reseller we can buy and change licenses, change payment methods and add services, and the Suitebriar Client Portal reports on your domain's usage and adoption.