Google Voice now supports call delegation

Beginning today, admins can assign delegates to handle other users' calls. When assigned, delegates can: 

• Answer calls on the delegator’s behalf 
• Place calls on the delegator’s behalf, including transferring the call to the delegator once connected 
• Transfer calls selectively to the delegator 
• Listen to voicemail messages and view voicemail transcripts 

 This can be helpful for executives who delegate some of these tasks to colleagues. 

Admins and end users

Call delegation is a top feature request from our customers and is critical for busy professionals and their support staff to effectively manage communications. Allowing designated individuals to handle calls on behalf of executives frees up executives' time while ensuring important communications are addressed promptly, ultimately boosting productivity for both executives and their support staff. In the future, we plan to expand this feature to include the ability for delegates to access call history, voicemail history, and inbox management. 

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