Accelerate transformation & maximize ROI

A Technical Account Manager is a dedicated cloud expert who provides proactive support and guidance to help businesses optimize their cloud infrastructure. Your TAM acts as a trusted advisor with deep knowledge of cloud platforms, staying up-to-date on the latest trends and best practices. They work proactively to identify potential issues before they impact your business, deliver demonstrations and admin training, review usage and consumption, and provide product roadmap overviews to keep you informed of new features continually added to Google Cloud Platform.

Premium Cloud Services bundles our Customer Success service with our Technical Support service to increase Google Cloud adoption, improve operational efficiency, and support innovation. This comprehensive offering includes faster response times with SLAs, proactive guidance on cloud optimization, expert advice across the entire Google Cloud platform, and access to our team of specialized engineers who build their technical knowledge to guide your adoption and use of Google Cloud services effectively and efficiently.

Our Customer Success program pairs you with a dedicated Customer Success Manager who continuously aligns the Google feature set to your unique goals and initiatives. Your Customer Success Manager helps you execute your cloud strategy, provides tailored onboarding to drive user adoption, and ensures you realize ROI from your cloud investment. The journey to the cloud is a continuous process involving business transformation, innovation, productivity, and scalability - and we're with you every step of the way.

Suitebriar specializes in impactful training sessions that deliver results aligned with business and end-user goals. We offer a comprehensive catalog of training topics and can evaluate and scope customized sessions based on your specific requirements. Our training options include on-site programs, self-guided implementation resources, admin training, change management workshops, and digital transformation labs designed to help your team fully adopt cloud technologies and maximize productivity.

Yes, our team of certified Google Workspace and GCP support specialists are available 24 hours a day, 7 days a week to provide break/fix support and technical assistance. We understand that prompt issue resolution is critical to the success of your business. You can reach our U.S.-based support team via phone at 877-899-1159, email at helpdesk@suitebriar.com, or by clicking the blue "Help" button on our website.

Our proprietary self-service Client Portal provides customers with information and insights specific to their domain's Google Workspace usage, along with tools for monitoring and managing your cloud environment. The portal gives you visibility into usage patterns, helps you track adoption, and provides access to support resources and documentation to empower your admin team.

Most issues can be resolved quickly and swiftly by our certified technical support specialists, often in a single interaction. As a Google Cloud Premier Partner, we can resolve the vast majority of Google Workspace and GCP issues in record time. For more complex issues that cannot be resolved in-house, we have a direct escalation line to senior members of Google's customer service team, ensuring your problems are addressed by the right experts promptly.

Yes, we provide specialized support for corporate mergers and acquisitions. We ensure IT doesn't become a barrier to a smooth M&A process. Our services include data migration support, primary domain name changes, re-branding considerations, and guidance through common watch points. We'll advise you every step of the way to ensure a seamless transition during organizational changes.

As a Google Cloud Premier Partner with over a decade of premier status, Suitebriar offers personalized, dedicated support with a human touch. Our U.S.-based certified specialists know your business and can resolve issues faster than generic support channels. We provide direct escalation paths to Google's senior support teams when needed, and our Technical Account Managers offer proactive guidance rather than just reactive problem-solving. Plus, we're available 24/7 with faster response times through our Premium Support offering.