White-glove Google Cloud Support

We offer varied types of support to meet the unique needs of your business. Our U.S. based team of certified technical support specialist are available via phone & email to resolve your software or hardware issues in a timely and courteous manner. Our Support Portal provides you with a platform to monitor the progression of support issues.  In addition to fielding and resolving general support inquiries, we also offer Premium Support options in the form of Account Management and/or a Customer Success Manager. Learn more about our Premium Support issues below.

The Suitebriar Difference

Maximize Your Investment in Google Cloud

Hundreds Of Clients Supported
Proven Track Record
Following the William Bridges' Transition Model
Change Management
Issue Escalation Directly to Google
White-glove Support

Speak with a Google Cloud solutions expert

Suitebriar Google Cloud Support Offerings

  • General Help Desk Support - Our certified support representatives are available 24/7 via email and phone to solve technical issues within G Suite in accordance with our SLA response times. We offer break-fix support and will escalate priority issues accordingly.
  • Priority Issue Escalation - As a Premier Partner, we have a priority channel to Google support resources to escalate issues that may require additional attention.
  • Remote Desktop Support

Premium Support Offerings

  • Account Management - After your deployment, you will be assigned a an Account Manager that will provide guidance on how to be integrate the new features provided within the Google’s Rapid Release Track, keeping your infrastructure aligned with the pace of Google’s innovation.
  • Advanced Administrative Labs - Administrator will have 30 minutes a month for a one-on-one session with a Google Apps Deployment Specialist to discuss a topic of their choice. For example, one session could address Rapid Release features for Google and how to best take advantage of these within your organization.
  • Dedicated Customer Success Manager - Your Customer Service Manager (CSM) will schedule and facilitate monthly Customer Success Service checkpoints, quarterly service reviews, develop and update your Customer Success Service roadmap and track goals accordingly. Your CSM will begin by assessing your current G Suite environment and make recommendations for improvements and will also make recommendations regarding Google platform-related changes and internal initiatives. They will act as a liaison between your support team, Suitebriar support, and Google support to ensure your issues are being addressed and escalated when necessary. Make sure your team is kept abreast of upcoming changes to G Suite with the help of your Customer Success Manager.

Additional Support Offerings

  • G Suite Technical Configuration - We offer seasoned support in migrating your users and your data from your legacy system to Google Cloud.
  • Systems Integrations - As your company grows and changes, you recognize the need for continual, high-quality IT infrastructure and support. And as technology progresses, hardware and software have to be updated, and your employees have to have new equipment, education and support.
  • Cloud Design - Our team of experts will work with your IT staff to map out a cloud solution that allows your business to create, scale and deliver using the best mix of cloud technologies.
  • Mobility Solutions - Create and manage a mobile environment that enables employees to be productive whenever & wherever they are.
  • Custom Development - Our Development & Support team can assist with a host of development options including web app design, scripting & automation, App Engine development and much more! Visit our Development page to learn more.