Google DriveRegister now to attend our informative webinar Tuesday, May 16 at 2 pm to learn how Team Drive can help your team work more efficiently. Unlike My Drive files, files on Team Drive are available to all members of your team allowing for a seamless workflow.

Attendees will learn how Team Drive:

  • Mimics the abilities of a shared drive environment for local file servers
  • Offers enhanced file organization to provide a more efficient & collaborative work environment
  • Provides expanded Admin controls such as restricted deletions

With an upgrade to Team Drive today you will receive unlimited storage, Google Vault, advanced Drive controls, audit & reporting features and much more! Attend to learn more about our upgrade discounts!

Register Now

As a Google Cloud G Suite Premier Partner, Suitebriar provides the industry benchmark for G Suite migration, change management & training, development and support. Let us help your team harness Team Drive to work more efficiently!

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Businesses in the healthcare industry face unique challenges when adopting and implementing cloud services. Although IT decision makers in this field are tasked with ensuring businesses stay ahead of the curve of emerging technologies, a directive true of IT managers across industry, those in healthcare have to be especially stringent in the vetting, assessment & implementation of a new cloud service solution. The Google Cloud Platform solutions including G Suite meet the rigorous demands of the healthcare industry and here are three reasons why your healthcare business needs Google Cloud Services today! 

3 Reasons Businesses in Healthcare need Google Cloud Services

1) Google Cloud Platform is HIPPA Compliant

Ensuring compliance with critical laws like HIPPA, is critical for businesses in healthcare. G Suite is a fully compliant, enterprise grade infrastructure and collaboration solution. Moving to the Google Cloud has never been easier or safer.

2) Google Cloud Storage Saves You Money

Hosting custom applications in your own datacenter can often be a costly undertaking.  Did you know that Google offers an alternative that can save you money? It’s true! Google externalized its internal infrastructure including cloud storage solutions to safely and reliably host your business critical services at a fraction of the cost of doing it yourself.

3) Modernize Your Practice With Google Cloud

Cloud technology doesn’t just have to be about meeting regulation requirements – Google Cloud can help modernize your practice by providing opportunities to meet your patients where they are.  Tools like Google hangouts can enable video conferencing to provide face to face care for those who may be unable to travel to your facility.

At Suitebriar, we understand the challenges unique to this type of transition and have managed the successful migration of a number of healthcare businesses including Hamilton Healthcare System. You can read their customer success story HERE.

Learn how your business can leverage Google Cloud Services today!

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We’re thrilled to announce that we have achieved Google Cloud Cloud G Suite-Premier Tier Status. Read the full press release below to find out more about this designation.  

GoogleCloud_PremierPartner_Badge_150Herndon, VA – March 7, 2017 – Suitebriar Inc., a boutique cloud technology implementation firm, is proud to announce that they have achieved Google Cloud – G Suite Premier Tier status. This designation is reserved for Google partner companies that execute a strong commitment and investment in supporting the implementation and adoption of G Suite by businesses.

“We are humbled to have been recognized for the 2nd year as a G Suite Premier Partner,” stated Bevan Reilly, Suitebriar Inc., Principal.  “We pride ourselves in our commitment to our clients and the level of customer service we offer in every interaction. These qualities are what make our boutique firm truly unique and have allowed us to grow our business to include hundreds of successful transitions to Google Cloud.”

Since 2010, Suitebriar Inc. has assisted hundreds of clients of various sizes and industries including healthcare, technology, media, and food manufacturing implement and fully leverage G Suite to remain successful in today’s competitive marketplace. Their team of seasoned IT professionals provides migration, change management & training, development along with white glove customer service to ensure a successful transition from any legacy systems. Contact Suitebriar today to migrate your business to G Suite.

About Suitebriar

Suitebriar Inc. is a boutique cloud technology implementation & support firm focused on Google Cloud solutions. Their team of seasoned IT professionals has helped hundreds of businesses of various sizes and industries including healthcare, technology, media, and food manufacturing, implement the cloud technology solutions that allow them to remain successful in today’s competitive marketplace. As a Google Cloud G Suite Premier Partner, Suitebriar provides the industry benchmark for G Suite migration, change management & training, development and support.

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Our old CRM, Salesforce, is great! It just wasn’t great for us and what we needed. As a G Suite Premier Partner, our fully dispersed sales team needed a CRM solution that would provide transparency into the status of a customer as well as organize and encourage the sales process through automation. Selecting the right CRM is a challenge many start-ups, as well as established sales teams, face.  Enter ProsperWorks, the CRM our team fell in love with. Like any true-love, it happened naturally, with little effort, and provided immediate improvement to our daily lives. Here are the 5 reasons our team fell in love with ProsperWorks and why you might, too! If your convinced already, signup for a free ProsperWorks trial today! 

1. Features That Fit

ProsperWorks is not short on time-saving features. But more importantly, doesn’t require hours of customization work to get it to suit your sales needs. There’s a reason people can define entire career paths off of the customization and implementation of Salesforce. Our team needed a turn-key solution, a consideration that we find applies to many of our customers as well. Many don’t have the time, resources, or budget to implement complicated CRMs.

2. Built for Google

As a G Suite Premier Partner, we live and breathe Google products. The integration with our Google services is what encouraged our team to start using ProsperWorks in the first place. Simply add the Chrome extension, and the wizard has you saving emails, contact information, and logging tasks before you even realize you’ve become an organized sales machine! Seriously, it’s that simple and the key reason it organically took off among  our own team.

3. The ‘ME’ in Team

Here at Suitebriar, we pride ourselves on providing every customer with our recognized, white glove customer service. We needed a CRM that could help facilitate that. With ProsperWorks, contact records of all of our customers are shared across the team, which means all communications are tracked in one place, allowing any team members to see the most recent communication with our client. Previously, we would have had to schedule a team sync to track down the complete status of a client.

This real-time visibility into the status of our client accounts is vital to our continued success and something we didn’t have previously. Now we can work more efficiently by easily checking in when we’re needed to provide the highest level of service. ProsperWorks will show you tasks, leads, and data that is important to you while still allowing you to seamlessly share information with team members.

4. Less Work, More Selling

As a growing business, we regularly expand our sales team. In turn, identifying a CRM that could expedite the onboarding process was a strong consideration. ProsperWorks’ automated tasks ensure that the sales process continues to move forward without a sales director having to micromanage new hires. For our seasoned team members, ProsperWorks took the manual work out of the daily grind so we could focus on assisting our potential & existing customers and not organizing the next task.

5. Dollars and Sense

As many other budget-conscious businesses, we were looking for an effective CRM solution that didn’t corrode our bottom line. ProsperWorks is a much lower price point than Salesforce and many other comparable CRMs on the market today. It makes sense to save some dollars – see what I did there? Winning! More importantly, we didn’t sacrifice features we need, such as, automatic email logging (with no extra steps or cost!), email tracking, and a well-designed and intuitive interface built right into G Suite. With ProsperWorks, we also gained the ability to see a snapshot of our metrics without a lot of the customization that is required in Salesforce to pull reports. From our dashboard, we can quickly evaluate our business and easily export more in depth reports to Google Sheets.

If we’ve convinced you already that you need to switch your CRM to ProsperWorks, email Suitebriar now to find out how quickly we can consult on your migration and training. If you still need more information, (5 reasons isn’t enough?!) check out the webinar we produced in partnership with ProsperWorks to provide attendees with:

  • An overview of ProsperWorks features
  • Examples of how your team can succeed with ProsperWorks
  • Information on CRM migrations

Sign up for a free ProsperWorks trial today!

 

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Mountainview, CA – 11/3/2016

Suitebriar has won the prestigious Certificate of Achievement for the 2016 Top New Business Partner of the year for exemplary efforts and achievement. Suitebriar has seen increasing success the last few years since becoming a G Suite reseller in 2010.  The growing success has peaked into the Top New Business partner after repeating the formula for exceptional service delivery that has made Suitebriar a leader in the G Suite professional services.

Suitebriar is based in Herndon, VA and provides G Suite Deployment services across North America with offices in Southern California, Chicago, Austin Texas and Pennsylvania.  Suitebriar offers Change Management, migration, and consulting services to ensure your move to G Suite is a success.  To learn more about the services that Suitebriar offers, visit us at Suitebriar.com.

 

Nick Connolly and Bevan Reilly receive the 2016 Top New Business Partner award from Google at Mountan View, CA on 11/3/2016

Nick Connolly and Bevan Reilly Receive the 2016 Top New Business Partner award from Google at Mountain View, CA on 11/3/2016

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According to TechTarget, Phishing is a form of fraud in which the attacker tries to learn information such as login credentials or account information by masquerading as a reputable entity or person in email, IM or other communication channels.  Attackers have a variety of tools in use to take advantage of unsuspecting victims, including social engineering that entices the delivery of a username and password.  An uninformed user can be dangerous to an organization, depending on the amount of data that the account can access.

The FBI received 16,594 reports of phishing attacks in 2015, and by indications are that phishing attacks were in decline later in 2015, but more sophisticated attacks are prevailing like spear phishing or whaling.  

Spear phishing is an e-mail spoofing fraud attempt that targets an organization, seeking access to confidential data. Spear phishing attempts are not typically initiated by “random attackers” but are more than likely carried out by cyber extortionists out for financial gain, intellectual property or information that is gained through social engineering attacks.  

Whaling, is a form of spear phishing that targets high level actors like C-Level staff, and high ranking officials.  Using the same tools to find personal information,  these types of attack are hard to detect and even undetectable by conventional spam solutions because of their narrow focus.

Combating phishing attacks can be daunting, below are steps that will help fight phishing attacks.  Implementation of these suggestions can lead a reduction of risk of data and financial loss for your business that utilizes Google for Work.  We encourage that these options be considered, we would be happy to setup a time to discuss the options with you and your staff.

Security Awareness Training

The unaware user can be as much a liability as that ones doing the attacking.  Perpetual security awareness training has become as much a necessity as ethics or sensitivity training.  A staffmember that knows what to look for, to protect the business will know that they are protecting.  Regardless of how much investment is made into equipment and devices to protect our businesses from exploits and threats, the bottom line is: the members of your user community are the weakest link in the security chain.  Security awareness training is as necessary as ethics training, providing a perpetual schedule of training will reduce the risk of having a threat that impacts your organization.

Development of a periodic security awareness program that gives the opportunity to remind and review any changes Acceptable Use Policy and covers the threats that could impact company operations.  Consider engaging in a program provided by Managed Security Services Provider that can provide training and provide metrics by performing phishing tests on your staff.  Repetitive training and testing can help to reduce risks and help to better understand where the weak points are with your staff.

Turn on 2-Step Verification for your Google Apps Domain

2-Step is a method of confirming a user’s identity by using a combination of two different factors. These factors may be something that the user knows, something that the user possesses or something that is inseparable from the user.  

2-Step Verification helps protect a user’s account from unauthorized access should someone manage to obtain their password. Even if a password is cracked, guessed, or otherwise stolen, an attacker can’t sign in without access to the user’s additional verification. This verification can be in the form of codes which only the user can obtain via their own mobile phone, or via an encrypted signature contained on a security key.

In this case, the factors are the username and password of the user and the something that is inseparable from the user is their cell phone.  Read more on the next post on additional options that can be leveraged to enhance security using 2-Step Verification and Google Apps for Work.

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Note: Before 2-Step Verification is turned on, there are considerations that should be made regarding communications and training.  Enforcing Two-Step authentication without letting your staff know may result in a stop in productivity that may not be a benefit to organization.

  1. In the Google Admin Panel (admin.google.com) select the Security settings and click Basic.
security.jpg
  1. Click Allow users to turn on 2-step verification then click Go to advanced settings and enforce 2-step verification.

allow users.jpg

You can apply 2-Step Verification to the entire domain or to specific orgs using the left-side navigation.

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Follow the steps below to set up 2-Step Verification.By default, the initial setup uses voice or text to a designated phone number.

  1. Access the My Account settings from your account access in the upper right of your Gmail.
My Account.jpg
2. Choose Sign-in & Security  2016-07-28_1036.jpg
3. Under Password & sign-in method, select to configure 2-step verification. Then select, Get Started.  turn on.jpg
4. Following the on-screen prompts, you may choose to have your code sent via text or phone call.

Follow the prompts to verify that it works!

 text or call.jpg
5. You will see a confirmation of success! You can now select Turn On and 2-step verification will be applied to your account.

See tips below for using this new feature!

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6. Take a moment to configure a backup set of numbers in the event you do not have access to your phone.

See here for detailed description on yubikeys.

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2-step Verification FAQ’s

How long is a verification code good for?

The verification code you receive is valid for 60 seconds. You have the option to generate a new code at any time

Do I have to enter a code every time I sign in?

No. You have the option to Remember this computer for 30 days. Do not use this option on shared or public computers.

What happens if I do not have my phone or it is dead? How do I get a code?

 

Click on Try another way to sign in, this will give you other options that you may have setup to use as your second step of authentication.  There is an option to print out backup codes in the event that your do forget your phone, or device used as your second step of authentication.

We recommend that you consider Yubikeys for use with 2-Step Verification.  Yubikeys offers an innovative approach for strong authentication via FIDO Universal 2nd Factor (U2F), and with a simple tap or touch of a button. YubiKeys protect businesses of all sizes,  the benefit is that you don’t have to depend on people using their Cell phones for authentication or having to update your BYOD policy.

It is our goal to arm you with the best defenses to protect you from phishing scams and improve your experience with Google for Work.  If you have any questions or need help with deployment strategy, please reach out to us at secinfo@suitebriar.com.

See:  Google for Work Security Key Special Offer

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For millions of job seekers Glassdoor is an essential stop in their job search and career. Offering critical insights into jobs and companies, their culture, salary and other essential information has helped make Glassdoor one of the most well-known brands in recent years.

The Challenge

With that growth came new challenges internally for Glassdoor. Having began as a small start-up they have quickly grown to a company of over 600 employees.  Director of Information Technology Umair Hamid quickly found that the initial investment in a hosted Exchange solution along with an organization using a 70/30 split of OSX to Windows devices was causing a lot of headaches.

“Our Mac user experience was not great,” said Hamid.

“We were using Parallels to install Windows so we could use Office for Windows. The Hosted Exchange we used was also high in cost. Additionally, there were no collaboration tools offered with our hosted mail service”.

On top of the inherent cross platform flaws, reliability was also an issue.

“Any given month, we would have email issues for a few hours on top of monthly costs, days of downtime, lack of business continuity, etc.”.

Glassdoor needed a course correction in IT strategy that would provide a lasting, scalable, cost effective solution.  They found that direction in Google for Work.

The Solution


After a thorough discovery process weighing the benefits of both Google for Work and Office 365, Glassdoor found that the Google solution, in Hamid’s words, “integrated better with the tools we use on a daily basis.”

Teaming with Suitebriar’s expert deployment and change management specialists, Glassdoor set to replacing their legacy system with Google for Work in a manner that would not disrupt their day-to-day core business.

Change proved to be welcome as many of Glassdoor’s employees were already well versed with personal Google accounts to begin with.

“Google Apps is a platform everyone is familiar with from their personal email, our employees love Google” said Hamid.

“Using it in an enterprise setting is different and we found it contained quite a bit more more features but change management is absolutely critical in an enterprise environment. We’re now frequently utilizing Google Sheets and Hangouts. Anyone considering migrating to Google for work must also plan for the change management process to make it a big success”

On top of user satisfaction, Google has exceeded expectations when it comes to simple cost savings and efficiencies.

Hamid stated: “We’ve saved 40% on total per user cost, reduced IT hours spent maintaining our environment, have had 20% fewer email related tickets, and on top of that we’ve had almost no downtime in the last 9 months.”

“We absolutely think Google has reduced our risk while increasing our scalability and flexibility – for example we use Okta SSO for provisioning accounts and we are doing some cool things with Google Groups to streamline email distribution lists”.

Going Google is working for Glassdoor.

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2016 has seen an unsettling amount of e-mail and web security breaches that’s compelling businesses all over the world to ask themselves how they can best prepare and prevent similar attacks on their own environments.  One such attack that we have noticed a sharp increase of in the past several months has been spoofing.  

Spoofing occurs when a malicious sender sends e-mail that appears to be from a high ranking staff member requesting things such as a wire transfer or sensitive company information in a very convincing, but false, manner.  

The internet was designed for information sharing and research while email was designed to send short messages to share information from server to server.  When it came to the process of delivering mail to the receiving email server, it was accepted to be whoever the email said it was trusting that the sender was using the honor system and was not falsifying information.  We can no longer afford have his option if we are to protect our businesses; it is now necessary to define what servers and services are allowed to send on our behalf, our email systems are the front door to our business operating environments and it’s imperative that we protect them.

Email Address Spoofing

As we mentioned earlier, spoofing is when an attacker impersonates an email address from your organization in an effort to entice the recipient to open the email and share potentially sensitive information or resources.  This method of attack can be used to exploit and compromise unsuspecting staff, clients, and business relationships.

An organization’s reputation is hard to recover from when damaged.  There are steps that can be used to protect your business and those with whom you communicate.  Implementation of Sender Policy Framework is an integral component in protecting your business from email impersonation.

Your business, and the security of your business is important to us!  If you would like to schedule a review of your email security settings.  Please contact us at secinfo@suitebriar.com, and we’ll go through the process with you!

Step 1 – Ensure all traffic is being scanned

spam_settings.png

It used to be standard operating procedure to bypass the spam filters from internal senders.  We now recommend scanning all traffic, so all emails emails including those that may appear to be internal, which are impersonations, are scanned the same as all incoming emails.  Please ensure that the box for Bypass spam filters for messages received from internal senders is unchecked.  

See:  Customize spam filter settings


Step 2 – Setup Sender Policy Framework (SPF)

Define what servers are designated to send on behalf your organization’s domain name.  If this text record does not exist, any server or service with an Internet connection can be used to impersonate your email addresses.

Setup SPF:

In your DNS Zone you can use the Google Settings to ensure that the proper Google Servers are specified.

Add:  v=spf1 include:_spf.google.com ~all with a host name of “@” to your DNS zone.  (This may differ from different hosting providers.)

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See: Configure SPF records to work with Google Apps

Send Policy Framework: Project Overview

Kitterman SPF Record Testing Tools

OpenSPF.org


Step 3 – Setup DomainKeys Identified Mail (DKIM)

DKIM is another to help identify that you are the originator of a message, and depends on SPF to be in place in order to work.

Excerpt from the Google Apps Administrator Help for DKIM:

To generate the domain key used to sign mail:

  1. Sign in to the Google Admin console.
  2. Click Apps > Google Apps > Gmail > Authenticate email.
  3. Select the domain for which you want to generate a domain key.
  4. The name of your primary domain appears by default. To generate a domain key for a different domain, select it from the drop-down list.
  5. Click Generate new record.
  6. If your registrar doesn’t support 2048-bit keys, change the key length from 2048 to 1024.
  7. Optionally, update the text used as the DKIM selector prefix.
  8. The selector prefix is used to distinguish the domain key that Google Apps uses from any other domain keys you may have. In most cases, you’ll select the default prefix “google”. The only reason to change the prefix is if your domain already uses a DKIM domain key with the selector prefix “google”.
  9. Click Generate.
  10. The text box displays the information you need in order to create the DNS record that recipients query in order to retrieve the public domain key.

dkim.png

The Output of what is generated looks like this:  

dkimoutput.png

Add the DKIM to your entry like:

dkimdns.png

  1.  Once the DNS has been updated, leave time for it to propagate throughout the DNS and then click on Start Authentication in the Authenticate mail dialogue, that is identified in the example above.


Domain Keys can be obtained for most email providers, including systems like Mailchimp and Constant Contact and systems that send mail on behalf of your business.  You can find out more by doing a Google Search for the service that you use and SPF or DKIM.

Following the steps above can benefit your business’s security by ensuring that only those that are authorized to send from your domain are allowed to send.  We will be adding more information that we hope that will beneficial as well.

See: Domain-Keys Identified Mail (DKIM)

About DKIM

Step 4 – Setup Domain-based Message Authentication, Reporting & Conformance (DMARC)

DMARC depends on the SPF and DKIM records to communicate to receivers mail server what the disposition of emails are if they do not meet the authentication requirements.  There is a caveat that must be considered that we we implement DMARC so that it does not disrupt normal mail flow.  Observation for the first week of implementation will indicated if there are valid emails that are being detected from servers that are receiving mail from your domain.


To setup DMARC for your domain:

  1. Set Up a Group in Google Apps that you can use for capture information from the receiving servers.  (Don’t bother assigning group members, the group contents can be reviewed after it has captured some information.)
  2. Log in to your DNS management console.
  3. Go to the DNS Zone where you’ll be publishing the DMARC TXT record.
  4. Most DNS management consoles will ask for:
    • Hostname: this should be “_dmarc”.  NOTE: the leading “underscore” character is required!
    • Resource type: this is “TXT”, as DMARC records are published in the DNS as TXT resources.
    • Value: this is the DMARC record itself, of the form “v=DMARC1; p=none; rua=mailto:yourgroup@yourdomain.com”
  5. Save and you’re done.

dmarcdns.png

  1. After a week look at the information collected in the Google Group, and determined if there was any valid mail that was reported that did not pass DKIM and SPF, and remediate any missing information.
  2. Adjust the p=from none to quarantine or reject.  We suggest that you use quarantine until you are sure that reject can be safely implemented.

We understand that your business communications are of the highest importance. If would like for Suitebriar to take care of making sure that your Google Apps Domain is up-to-date with these settings, please set up a time to discuss by sending an email to secinfo@suitebriar.com.

See:  DMARC.org

About DMARC

Dmarcian: DMARC Inspector

Posted by Jon Pankhurst at 2:44 PM

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At Suitebriar, we pride ourselves on enabling our clients to take advantage of the best the Google Cloud has to offer. Today, we detail how we recently helped Hamilton Healthcare modernize their IT infrastructure. Background

Hamilton healthcare has been a premier provider of health and medical services in rural Texas since 1955.  Emphasizing compassionate and community orientated care, Hamilton is a vital community healthcare asset for central Texans not living near large metropolitan areas.

Challenges
Dealing with a rapidly changing and exponentially challenging healthcare industry, Hamilton required a better connected, more collaborative environment for their employees to better serve their patients while also meeting HIPAA security benchmarks.  An aging and increasingly costly on-premise environment meant expensive licensing, upkeep, and frequent service calls from frustrated end users.

Hamilton’s IT project lead, Ken Shaffer went in search of a better solution and he found it with Google for Work and Suitebriar, Inc.

Solution
Working with the Suitebriar team, Ken was able to lead Hamilton through a transition and migration process for both their mail infrastructure as well as file servers and document management.

Google Apps is a HIPPA compliant platform, enabling organizations like Hamilton to conduct their day to day business activities while also safeguarding vital patient information.  By simply signing a Business Associate Agreement with Google to ensure compliance, Hamilton accrued no additional costs besides the normal Google Apps subscription price to meet this vital measure.

Hamilton utilized the services and expertise of Suitebriar’s migration and change management teams to partner with in this critical phase.  By deploying Google Apps Mail Migration for Outlook (GAMMO) as well as Google Apps Mail Migration for Exchange (GAMME) a nearly flawless transition from their legacy Exchange system to a new Google for Work platform was experienced.  During this time, Ken cited “next to no support calls immediately after the migration”.

With the heavy lifting complete, Hamilton gained a “more easily accessible mail system and way to share files through Google Drive”.

Capabilities

Google for Work allows Hamilton Healthcare to easily scale, support, and collaborate with its growing team.  Built in HIPAA compliance ensures that all sensitive patient information is protected while also bringing agility and ease of use to day to day tasks such as mail, voice and video chat, and document collaboration.  With Google, a burden has been taken off of the IT department’s shoulders, not having to worry about “maintaining, backing up or dealing with on premise servers collapsing into smoking ruin”.

Posted by Russell Andolina at 2:08 PM

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